Licensing

License activation with the License Manager V4

The runtime license enables the full functionality of a product on one computer. You cannot use the same license a second time.

If you like to transfer the runtime license from one PC to the other, then please send us your license key (format: XXXXX-XXXXX-XXXXX-XXXXX) or a copy of your license sheet per e-mail to: support.automation@softing.com

The license key can be found on the delivery CD case or a separate license sheet.

The state of license will be reset by Softing.

Please delete the license file (.lic) for the product on your old PC. To do this, navigate to the license directory in the License Manager V4:Configuration -> Settings -> License path… -> Open License DirectoryDelete here the old license file.

After that you can activate your license once again on another computer.

Note:
The hardlock driver blocks the access to the dongle when using Terminal Server or connecting through Remote Desktop! In these cases please use a software license key.

You can download the current Aladdin Hardlock driver from the website here:
https://sentinelcustomer.gemalto.com/sentineldownloads/


See application note: The License Manager fails to detect the hardware dongle (Aladdin Hardlock Key) license. Applications covered by the hardware key license indicate a demo version on startup of the computer.

This FAQ is only relevant if you are using an old blue USB dongle.

Dongle license is working for some time (>90 Minutes, usually some days / weeks). Then, suddenly the message “Software is running in Demo Mode” shows up.

Cause: energy-management of Windows shuts down USB-Ports to save energy.

Solution: 
Control panel -> Device manager -> Universal Serial Bus controllers -> USB-Root-Hub(s). 
In the tab “Power Management” switch off „Allow the computer to turn off this device to save power”
Do that with all USB-Hubs.

Furthermore please update to the latest Easy Connect version and/or S7/S5 OPC Server version if any used.